IT that runs quietly in the background.
Proactive monitoring, a responsive help desk and a team that knows your systems. For one predictable monthly fee, UGT-Group LLC takes care of your technology so your team can focus on the work that matters.
You’re a good fit if you…
Most of our clients come to us when their technology stops keeping up with their business.
What’s included
Everything a growing business needs from an IT department, without the cost of building one.
Help Desk Support
Remote and on-site help from people who know your systems. Routine requests are answered the same business day.
Proactive Monitoring
We watch your devices, servers and network for warning signs and fix problems before they turn into downtime.
Patch & Update Management
Operating systems and software kept current and secure, on a schedule that doesn’t interrupt your day.
Microsoft 365 & Google Workspace
Setup, migration and day-to-day management of email, user accounts, licensing, file sharing and security settings.
Backup & Recovery
Reliable backups of your important data, checked regularly, so you can recover quickly when something goes wrong.
Device & User Management
Laptops and phones set up, secured and tracked, plus smooth onboarding and offboarding when people join or leave.
Vendor Management
We deal with your internet provider, software vendors and hardware suppliers, so you don’t have to sit on hold.
IT Planning & Reviews
A technology roadmap and budget aligned to your goals, reviewed regularly with your dedicated account manager.
Security Built In
Endpoint protection, email filtering and secure account settings come standard. See our cybersecurity services →
One flat monthly fee
No hourly billing for routine support and no surprise invoices. Your fee is tailored to your team’s size and the services you need, so you always know what IT will cost each month.
- Routine support covered
- Predictable budgeting
- Proactive maintenance included
- Scales as your team grows
How switching works
Already have an IT provider? Moving to UGT-Group is simpler than you might think. We take care of the handover.
Free consultation
We learn how your business works, what’s frustrating your team and what you need from IT.
Assessment & plan
We review your devices, accounts, network and backups, then share a clear onboarding plan and quote.
Smooth handover
We document everything, secure access, coordinate with your previous provider and roll changes out in stages.
Ongoing support
Your team gets a responsive help desk, proactive maintenance and regular reviews with your account manager.
How we work with you
The difference between an IT vendor and an IT partner.
Plain language
We explain what’s happening and why, without jargon, so you can make informed decisions.
Proactive, not reactive
We fix small issues before they become big ones, instead of waiting for something to break.
Documented and transparent
We keep your systems documented and share that with you, so you always know what you have.
In it for the long run
Setup is just the start. We review, adjust and plan ahead with you as your business grows.
The Small Business IT Buyer’s Guide
Comparing providers? Get the 12 questions to ask before you sign, the red flags to avoid and a checklist for switching smoothly.
What businesses ask before switching
How does your pricing work?
Managed IT is billed as one flat monthly fee, tailored to the size of your team and the services you need. Routine support is covered, so you won’t get surprise invoices every time someone needs help. We’ll give you a clear quote after a free consultation.
What happens with our current IT provider?
We handle the handover. We document your systems, collect access and credentials securely, coordinate with your current provider where needed, and plan the switch so your team isn’t disrupted.
How quickly do you respond?
Routine requests are answered the same business day. Urgent issues, like systems being down, are prioritized and handled within the guaranteed response times set out in your service agreement.
Do you offer on-site support?
Yes. Most issues are solved quickly through remote support, and on-site visits are available when a problem needs hands-on attention. For clients outside our area, we’ll agree on on-site arrangements during onboarding.
Do you support Microsoft 365 and Google Workspace?
Yes. We set up and manage both, including email, user accounts, licensing, file sharing and security settings, and we can help you migrate from one to the other.
Ready for IT that just works?
Book a free consultation. We’ll learn about your business and show you how managed IT could work for you.
Get a Free IT Consultation